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Customer Service

Never hesitate to contact us. We are more than willing to help with any questions or comments you may have. Call or e-mail us any time.

(800) 282-6665

Customer Service Hours:

8am - 5pm 7 days per week

For store hours please visit our Locations page.

[email protected]

 

Our Pledge

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Return of in-store purchases within 14 days of original purchase:

Equipe Sport / Mtn. Riders will accept returns of unused, unwashed or defective merchandise for refund minus a $5.00 restocking fee that applied to each package. All refunds must be accompanied by the original receipt of purchase and will be made in the form of the original payment. Tags may not be removed from items that will be returned If the original receipt is not available, returns will be limited to store credit or product exchange. All Ski boots sold on sale are considered a final sale.

Returns of in-store purchases after 14 days of original purchase, within 60 days of purchase:

Equipe Sport / Mtn. Riders will accept exchanges of merchandise equal to the original purchase price at the time of sale (with original receipt) or for the current selling price (without original receipt).  A $5.00 restocking fee applies to all returned packages.    

Returns of internet orders:

Equipe Sport / Mtn. Riders will accept returns of unused, unwashed or defective merchandise. We understand that sometimes your online purchases just aren’t right.  No sweat, we will take it back and issue you a credit on the purchasing credit card/ account or make an exchange.  Please note that a $7.50 restocking fee applies to all returns received after 14 days from original delivery. All alpine ski boots sold on sale are considered a final sale.  All refunds should be accompanied by the original receipt of purchase and will be made in the form of the original payment. Tags may not be removed from items that will be returned. After 14 days all returns will be made at the \"then selling price\".   All Ski boots sold on sale are considered a final sale.  

Internet return instructions:

Our return address is:
    •    Equipe Sport / Mtn. Riders Returns
    •    8749 VT Rt. 30
    •    Jct. Rt. 30& 100
    •    Rawsonville, VT 05155 U.S.A.
If you do not have the packing slip, please include the following information with your return:
    •    Your name and billing address.
    •    The name, address and zip code of the person who placed the order, if it was a gift.
    •    The original purchase price and approximate date of the purchase.
    •    The item number of the merchandise, if available.

 

Contact us:

Please feel free to contact us with any questions or comments at 800. 282. 6665 or [email protected]

 

International Orders:

International orders cannot be guaranteed until you receive proof of shipment. Please contact us if you have any questions prior to your purchase.  Equipe Sport reserves the right to cancel any and all international orders and issue a refund depending on the final shipping destination.  

 

Return or exchange an item to our retail stores:

For your convenience, Internet purchases may be returned to any Equipe Sport / Mtn. Riders retail store.  Credit will be issued on the next business day.   Please note our policy as stated above applies to these purchases.