Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Most items over $50 ship free using ground shipping within the continental USA. Some exceptions exist based on total size of package (example: ski poles, bikes kayaks, etc). Items under $50 will be charges $9.99 for ground service. Please contact us if you have additional questions.
For your convenience, Internet purchases may be returned to any Equipe Sport / Mtn. Riders retail store. Credit will be issued on the next business day. Please note our policy as stated above applies to these purchases.
Equipe Sport / Mtn. Riders will accept returns of unused, unwashed or defective merchandise if made within 14 days of original purchase. All refunds must be accompanied by the original receipt of purchase and will be made in the form of the original payment. Tags must not be removed. If the original receipt is not available, returns will be limited to store credit or product exchange. All Ski boots sold on sale are considered a final sale.
Equipe Sport / Mtn. Riders will accept exchanges of merchandise equal to the original purchase price or the then selling price, which ever is lower.
Equipe Sport / Mtn. Riders will accept returns of unused, unwashed merchandise. We understand that sometimes your online purchases just aren’t right. No sweat, we will take it back and issue you a credit on the purchasing credit card/ account or make an exchange. Please note that a $7.50 restocking fee applies to all returns received after 14 days from original delivery. All refunds should be accompanied by the original receipt of purchase and will be made in the form of the original payment. Tags may not be removed from items that will be returned. After 14 days all returns will be made at the \"then selling price\". All Ski boots sold on sale are considered a final sale.
Our return address is:
8749 VT Rt. 3
Jct. Rt. 30& 10
Rawsonville, VT 05155 U.S.A.
If you do not have the packing slip, please include the following information with your return:
• Your name and billing address or order number.
• The name, address and zip code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
• The item number of the merchandise, if available.
Please feel free to contact us with any questions or comments at 800. 282. 6665 or email@example.com