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Hours of Operation

Monday - Sunday 10:00am - 5pm (EST)

Send us an email info@equipesport.com or call us at 1 (802) 297 2847

To book a reservation please go to the following link to start the reservation process: Ski & Snowboard Rentals | Equipe Sport

If you have any questions or need assistance booking you rental reservation, please contact customer support at 1 (802) 297 2847 or email us at info@equipesport.com

Our rental rates vary due to the location:

Our tuning and service rates vary depending on the location:

Cancellations on rentals must be made 24 hours in advance prior to your pick-up day for a full refund.

If you are unable to keep your reservation, you may reschedule for a different date with a minimum of a 24 hour notice.

To reschedule or cancel please call us at 1 (802) 297 2847 or email us at websales@equipesport.com.

Yes, we do offer helmet rentals at each of our locations. If you would like a helmet, please reserve it with your rental. The cost varies by location. Helmet quantities are limited and we cannot guarantee a helmet will be available without a reservation.

Poles are included with every rental package, and we’ll make sure you’re properly fitted for them when you arrive.

We offer a wide range of sizes to fit all ages and ability levels. Our ski boots are available from junior size 14.5 through adult size 31.5, and our snowboard boots range from junior size 10C up to adult size 14.

Rental equipment can be picked up either after 3 PM the day before your scheduled date or starting at 8 AM on the day of your rental.

We recommended reserving your rental equipment as soon as your vacation dates are confirmed, as availability may be limited during peak holiday periods. Please note that pricing varies by location.

Rental equipment can be returned the day after your rental date has expired. Please be sure to return your equipment by 9 AM. Equipment returned after 9 AM will be charged for an additional full day. *No exceptions*

At Equipe Sport, you can reserve your rental online with just a $20 deposit. At the time of pickup, you will only be charged for the first day of your rental.

Example: If you reserve equipment for two days, you will be charged only for the one day when you pick up your rental in-store.

If you choose to extend your rental, you’re welcome to do so at any time. Any additional rental time will be charged when you return your equipment.

Equipment must be returned to the location rented from. *No exceptions*

Storage is available at our Village Store and Rawsonville location for $10 per day. Please note that we do not currently offer storage at our Mountain Riders or Dover locations.

Yes, you can absolutely swap out skis, snowboards, or boots during the season at no additional charge. We understand that riders improve over time or that kids may outgrow their equipment.

Please keep in mind that as the season progresses, inventory may become limited, so availability for certain sizes or models cannot be guaranteed.

Exchanges in equipment can be done at our Rawsonville or West Dover locations.

All seasonal leases include a complimentary fresh tune at the start of the season.

During the season, you are welcome to bring your equipment back for additional tune-ups at any time. Please note that any additional tuning services beyond the initial tune are not included in the seasonal lease package and will be charged separately.

We ask that all seasonal leases and rentals be returned by May 31st, 2027.

• Saving money compared to renting gear every time you go skiing or snowboarding
• Skip the hassle of picking up and returning equipment for each trip
• Keep the same gear all season, which helps you get more comfortable and improve faster
• Easily swap equipment if you outgrow your boots or want to upgrade skis/snowboards during the season

Bikes can be picked up at any time, and all bike rentals are for a full 24-hour period.

For example, if you pick up your bike on 8/1 at 10:30 AM, it will be due back on 8/2 at 10:30 AM the following day.

If you would like to extend your rental, extensions are subject to availability.

The same applies to kayaks and canoes—they can be picked up at any time, and all rentals are for a full 24-hour period.

For example, if you pick up your kayak on 8/1 at 10:30 AM, it will be due back on 8/2 at 10:30 AM the following day.

If you would like to extend your rental, extensions are subject to availability.

Currently, the only location offering kids’ bike rentals is our Dover store, with a rate of $40 per day. At this time, kids’ bike rentals are not available at our Rawsonville location. We apologize for any inconvenience.

Yes, all bike rentals come with a bike helmet.

At Equipe Sport, we offer delivery options for both kayaks and canoes. Please call us at 1 (800) 282 6665 to discuss specific delivery arrangements or email us at info@equipesport.com.

Rawsonville Delivery Rates

Mount Snow Delivery Rates

Yes, all kayak and canoe rentals include life vests for your safety.

We do offer bike helmet rentals, the cost is $15 per day.

We do offer life vest rentals, the cost is $20 per day.

Cancellations on rentals must be made 24 hours in advance prior to your pick-up day for a full refund.

If you are unable to keep your reservation, you may reschedule for a different date with a minimum of 24 hour notice.

To reschedule or cancel please call us at 1 (800) 282 6665 or email us at info@equipesport.com.

Online Return Policy

If you need to return item(s) purchased online, please log in to your customer account to request a return shipping label.

How to Request a Return

1. Log into your customer account using your email address.
2. Enter the 6-digit verification code sent to your email address.
3. Select the order containing the item(s) you wish to return.
4. Click the "Request a Return" button.
5. Select the reason for your return submission.

Once your request has been submitted, it will go through an approval process. Please allow up to 24 hours for approval.

Return Guidelines

• Returns are accepted for exchange or refund within 30 days of delivery. For exchanges, please see our full exchange policy below.
  

Exchanges

If you'd like to exchange an item, simply follow these steps:

1. Place a new order for the item you'd like on our website. We'll ship it to you right away.
2. Return the original item to us using your prepaid return label.
3. Once we receive and inspect your return, we'll issue a full refund to your original payment method.

Please note:

If exchanging an item, we do not deduct return shipping costs from your refund.

All exchanges are subject to product availability.

We do not accept exchanges for snowboards, ski or bikes.

Shipping Costs

• Original shipping charges are not refundable.
• Return shipping cost will be deducted from your refund when using our prepaid return label.
• If you use your own shipping label, no return shipping charges will be deducted from your refund.
• Oversized items (such as skis, snowboards, rolling luggage, paddle boards, paddles, poles, ski boots and snowboard boots) may have additional return shipping charges.

Condition Requirements

• All returned items must have original tags attached. There will be no exceptions.
• Swimsuits returned without hygienic liners will not be accepted.
• Goggles with removed lens film, or lenses that are scratched or damaged during return shipping, will not be accepted.
  

Non-compliant returns: Returns that do not meet these requirements will be rejected and returned to the sender.

Important Shipping Information

Packages returned without additional shipping insurance are not guaranteed reimbursement if they are lost, damaged, or stolen during transit. We strongly recommend purchasing insurance coverage through your shipping carrier when sending your return.

Equipe Sport is not responsible for uninsured return packages that are lost, damaged, or stolen. Please keep your proof of postage and tracking information until your return has been fully processed.

Return Address

Equipe Sport / Mtn. Riders Returns
8749 VT Route 30
Jct. Route 30 & 100
Rawsonville, VT 05155
U.S.A.

In-Store Return Policy

Returns within 14 days of purchase:

Equipe Sport / Mtn. Riders will accept returns of unused, unwashed, or defective merchandise.

• A receipt is required for a refund to the original form of payment.
• Items must have original tags attached.
• If a receipt is not available, returns will be limited to store credit or exchange.

• All items purchased on sale are final sale.

Returns within 60 days of purchase:

Exchanges are accepted for merchandise:

• At the original purchase price (with receipt), or
• At the current selling price (without receipt)

No refunds or exchanges on sale, promotional, or special order items, unless otherwise stated.

For your convenience, items purchased online may be returned or exchanged at any Equipe Sport / Mtn. Riders retail store.

• Refund confirmation will be processed to the original form of payment within 7-10 business days.
  

In-Store Exchange Policy

Exchanges made in-store must be completed within 14 days of the original purchase date. During the holiday season, extended exchange periods may apply. If the item being exchanged differs in price from the original purchase, the customer will be responsible for paying any price difference.

Please note: No refund, credit or exchanges on sale, promotional or special order items.

Larger items such as skis, snowboards, and bikes require a signature upon delivery.

Additionally, all orders over $400 will require a signature at the time of delivery. As the shipper, we are unable to waive or remove this requirement.

If you need to reroute a package or request delivery without a signature, you must contact the shipping carrier directly.

Please note that we are unable to make changes to the shipping address once an order has been handed off to the carrier. Any address changes or delivery adjustments must be arranged directly with the carrier.

We are also unable to reroute packages once they are in transit. If a package is returned to sender, the original shipping cost will be deducted from your refund. Additional shipping charges will apply if you would like the package sent to a new address.

Equipe Sport offers FREE ground shipping on all standard orders over $100. Orders under $100 will incur a flat shipping fee of $9.99.

Please note that oversized items—such as skis, snowboards, bikes, and luggage—are not eligible for free shipping and may incur additional shipping fees depending on the destination. Free shipping is also not available for orders shipping to Alaska or Hawaii, or for expedited shipping methods.

We are happy to ship to PO Boxes as well as APO/FPO addresses.

At Equipe Sport, we strive to ship all orders within 1-3 business days after they have been confirmed. Please note that we operate across four locations, and expedited shipping time frames do not account for any additional time needed to source items from other stores.

During the holiday season, we make every effort to meet these shipping timelines, though processing times may occasionally be extended due to increased order volume.

Orders placed on Friday, Saturday, or Sunday will ship no later than Monday (excluding holidays).

Once your order has left our store, it will be shipped via UPS or USPS. Delivery times typically range from 1–3 business days for East Coast destinations and up to 5 business days for West Coast deliveries.

Once we receive your return or exchange item(s) at our store, we will inspect them to ensure they meet our return requirements. After the inspection is complete, we will process your refund, deducting any applicable shipping costs where necessary.

You will receive an email confirmation once your refund has been processed. Please allow up to 7–10 business days for the refund to be completed.

If you made an in-store purchase that was later refunded or returned, please note that the transaction may appear as pending on your credit card statement for up to 3–5 business days.

At Equipe Sport, we offer expedited shipping through UPS or USPS. Please note that expedited shipping is not available for orders shipping to Hawaii or Alaska.

For smaller items, we offer a expedited shipping option at a flat rate of $29.95. For larger items such as skis and snowboards the expedited shipping rate is a flat $130.00.

You are welcome to contact the manufacturer directly to take advantage of their warranty program, as this is often the fastest way to process a claim.

Alternatively, you may email us at info@equipesport.com, and we would be happy to submit a warranty repair claim on your behalf. Please note that reimbursement is not guaranteed, and the process may take up to 3 months to complete.

For the quickest resolution, we recommend submitting a claim directly through the manufacturer.

If your tracking information shows that your order has been delivered, we recommend checking around your home, with neighbors, or in nearby areas to see if someone may be holding your package.

If you are still unable to locate your order, please send us an email at websales@equipesport.com and we will do our best to assist you.

Please note, at Equipe Sport, we do everything we can to ensure your package is protected and delivered safely. However, we are unable to guarantee reimbursement for packages that are lost, stolen, or damaged during transit.

The best way to protect your order and ensure reimbursement eligibility is by adding Route Protection Insurance at checkout.

Orders placed without Route Protection Insurance must go through a claims process with the shipping carrier. This process can take up to 30 business days, and reimbursement is not guaranteed.

For more information about Route Shipping Insurance please visit this link.

At Equipe Sport, we understand that you may be visiting for the weekend or on vacation and prefer to pick up your order in-store.

If you would like to arrange in-store pickup, please include a note with your order, call us directly at 1 (802) 297 2847, or email websales@equipesport.com so we can coordinate the details with you.

Please note: If you choose in-store pickup, any applicable shipping charges may be waived.