Online Return Policy

If you need to return item(s) purchased online, please log in to your customer account to request a return shipping label.

How to Request a Return

1. Log into your customer account using your email address.
2. Enter the 6-digit verification code sent to your email address.
3. Select the order containing the item(s) you wish to return.
4. Click the "Request a Return" button.
5. Select the reason for your return submission.

Once your request has been submitted, it will go through an approval process. Please allow up to 24 hours for approval.

Return Guidelines

• Returns are accepted for exchange or refund within 30 days of delivery. For exchanges, please see our full exchange policy below.
  

Exchanges

If you'd like to exchange an item, simply follow these steps:

1. Place a new order for the item you'd like on our website. We'll ship it to you right away.
2. Return the original item to us using your prepaid return label.
3. Once we receive and inspect your return, we'll issue a full refund to your original payment method.

Please note:

If exchanging an item, we do not deduct return shipping costs from your refund.

All exchanges are subject to product availability.

We do not accept exchanges for snowboards, ski or bikes.

Shipping Costs

• Original shipping charges are not refundable.
• Return shipping cost will be deducted from your refund when using our prepaid return label.
• If you use your own shipping label, no return shipping charges will be deducted from your refund.
• Oversized items (such as skis, snowboards, rolling luggage, paddle boards, paddles, poles, ski boots and snowboard boots) may have additional return shipping charges.

Condition Requirements

• All returned items must have original tags attached. There will be no exceptions.
• Swimsuits returned without hygienic liners will not be accepted.
• Goggles with removed lens film, or lenses that are scratched or damaged during return shipping, will not be accepted.
  

Non-compliant returns: Returns that do not meet these requirements will be rejected and returned to the sender.

Important Shipping Information

Packages returned without additional shipping insurance are not guaranteed reimbursement if they are lost, damaged, or stolen during transit. We strongly recommend purchasing insurance coverage through your shipping carrier when sending your return.

Equipe Sport is not responsible for uninsured return packages that are lost, damaged, or stolen. Please keep your proof of postage and tracking information until your return has been fully processed.

Return Address

Equipe Sport / Mtn. Riders Returns
8749 VT Route 30
Jct. Route 30 & 100
Rawsonville, VT 05155
U.S.A.

In-Store Return Policy

Returns within 14 days of purchase:

Equipe Sport / Mtn. Riders will accept returns of unused, unwashed, or defective merchandise.

• A receipt is required for a refund to the original form of payment.
• Items must have original tags attached.
• If a receipt is not available, returns will be limited to store credit or exchange.

• All items purchased on sale are final sale.

Returns within 60 days of purchase:

Exchanges are accepted for merchandise:

• At the original purchase price (with receipt), or
• At the current selling price (without receipt)

No refunds or exchanges on sale, promotional, or special order items, unless otherwise stated.

For your convenience, items purchased online may be returned or exchanged at any Equipe Sport / Mtn. Riders retail store.

• Refund confirmation will be processed to the original form of payment within 7-10 business days.
  

In-Store Exchange Policy

Exchanges made in-store must be completed within 14 days of the original purchase date. During the holiday season, extended exchange periods may apply. If the item being exchanged differs in price from the original purchase, the customer will be responsible for paying any price difference.

Please note: No refund, credit or exchanges on sale, promotional or special order items.