Shipping Policy

Shipping Costs

• Most orders over $100 ship free using ground shipping within the continental USA. Some exceptions exist depending on total size of package (example: ski poles, bikes, kayaks, etc).
• Orders under $100 will be charged $9.99 for ground service. Please contact us if you have additional questions.

Signature Deliveries + Rerouting Packages

• Larger items like skis, snowboards, bikes, kayaks, etc. require signature confirmation upon delivery. You must contact the specific shipping carrier to reroute the item or release the delivery.
• We are unable to change the shipping address of a package once it has left with the shipping carrier. If you need a shipping address changed, you will need to contact the carrier directly.
• We cannot reroute packages once in transit. Packages that are returned to sender will have shipping fees deducted from the total refund. Customers will need to pay additional shipping on items returned to sender for rerouting to a different address.
• All orders over $400 require a signature upon delivery. As the shipper, we are unable to release a package that requires signature. To release a package without signature or to redirect the package, you will need to contact the carrier.

3 Day Shipping

• 3 Day Shipping is business day and does not include the time it may take to source items from other stores for shipment. Delivery dates are not guaranteed and we are unable to expedite shipping after it has been picked up by the carrier.
• Items do not ship on weekends or holidays. Once the package is in transit with the carrier, all shipping and tracking information must be accessed on the carrier's website. Packages can not be rerouted or expedited once in transit.
• Please note: Our normal turn around time for order shipment is 2-3 business days. During holidays and busier times, packages may take up to 5 business days to ship from our stores. We are not responsible for scheduled delivery dates or changes to the dates once the package has left with the carrier. 
  

Lost, Damaged, or Stolen Items

• At Equipe Sport, we do everything we can to make sure your package is protected and delivered to you safely.
• However, we are unable to guarantee reimbursement for lost, stolen, or damaged orders. The best and only way to guarantee reimbursement and protect your packages is by adding Route Package Protection and Insurance at checkout.
• Please learn more about Route below. Purchasing Route Insurance is the only guarantee for reimbursement of lost, damaged, or stolen items.
• Items purchased without Route Protection undergo a claims process with the select shipping carrier that can take up to 30 business days and reimbursement is not guaranteed.
• More information on Route Insurance